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Privacy Policy

1. Data Protection at a Glance

General Information

The protection of your personal data is especially important to us. This privacy policy explains which data we collect on heledo.de, how we use it, and what rights you have. heledo.de erheben, wie wir sie verwenden und welche Rechte Sie haben.

2. Controller for Data Processing

Heledo
Heledo IT Solutions
Karlsruhe, 76228, Deutschland
E-Mail: [email protected]

3. What Data Do We Collect?

a) Automatically Collected Data

When you visit our website, certain information is automatically collected by our servers, including:

  • IP address
  • Date and time of access
  • Browser and operating system used
  • Referring website (referrer)

This data is used solely for the analysis and improvement of our website.

b) Data You Provide to Us

If you contact us via contact form or email, we store your information to process your request.

c) Cookies and Tracking Technologies

Our website uses cookies to improve user experience. You can disable cookies in your browser settings at any time.

4. How Do We Use Your Data?

We use your data exclusively for the following purposes:

  • Providing our services
  • Improving our website
  • Communicating with you

5. Data Sharing with Third Parties

We do not share your data with third parties unless this is required by law or necessary for certain services (e.g., payment providers such as Stripe).

6. Your Rights

You have the following rights under the GDPR:

  • Right of Access (§ 15 GDPR) – You can request information about the data we store about you.
  • Right to Rectification (§ 16 GDPR) – You can request correction of inaccurate data.
  • Right to Erasure (§ 17 GDPR) – You can request deletion of your data unless legal obligations prevent it.
  • Right to Restriction of Processing (§ 18 GDPR)
  • Right to Object (§ 21 GDPR)

To exercise your rights, please contact us at [email protected].

7. Data Security

We implement technical and organizational measures to protect your data as effectively as possible.

8. Changes to This Privacy Policy

This privacy policy may be updated periodically. The current version is always available on this page.

9. Data Retention and Storage Duration

We store personal data only as long as necessary for the respective purposes or as required by legal retention periods.
The retention periods are as follows:

  • Forms and consent declarations: 6 to 10 years

  • Email logs (delivery records): 12 months

  • System backups: 6 months

Nach Ablauf dieser Fristen werden alle personenbezogenen Daten automatisch gelöscht oder anonymisiert.
After these periods expire, all personal data will be automatically deleted or anonymized. Processing is carried out in accordance with Art. 6 (1) lit. b GDPR (contract performance) and Art. 6 (1) lit. f GDPR (legitimate interest in verification and system security).

10. No Storage of IP Addresses

To protect our customers’ privacy, Heledo does not store IP addresses when online forms are used. Only the following data is recorded: keine IP-Adressen.
Only the following data is recorded:

  • Email address

  • Name,

  • Date and time of consent

  • Form ID (for proof of consent)

This information is used solely for legal traceability of consent in accordance with Art. 6 (1) lit. f GDPR.

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